At Cooke’s Finest Inc, we take pride in our products goods. If you are unsatisfied with your product, we require that you please return your product good to us within 24 hours of receiving it. All refunds given will be processed in the method that was provided or if the customer decides on in-store credit to be used at a future date.
*We must receive the product back in order for a full refund to be received via in-store credit.
Cooke’s Finest Inc requires a 48 hour notice to cancel an order. A 75% refund will be given and refunded to the credit card used or put on a gift card for in-store credit. NO CASH REFUNDS WILL BE GIVEN. Cooke’s Finest Inc retains 25% of the order price for transaction fees in processing orders and refunds, ingredients ordered and prep-work done for orders placed. Failure to receive a 48 hour notice for cancellation will result in no refund given. The 48 hour notice is from the TIME AND DAY of pick-up or delivery requested. This does not include Wedding or Complex Cakes. (See Cake Policy below).
Product that is not picked up at the day and time the customer selected, will not be refunded or be put on in-store credit.
We require that all orders must be paid in full at the time they are placed: on our website or 50% in-store.
We require 3 to 5 Days notice on all cakes. For Wedding and complex cakes we require 3 Weeks to 2 Months notice.
Cake tasting deposits are non-refundable.
All Wedding or Complex cakes must be cancelled one week in advance to receive a full refund (Pending that special items or products were not imported) Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund. NO CASH REFUNDS ARE GIVEN.
There will be a $20.00 fee to any changes made to cake orders within 24 hours.
We are not responsible for any damages done to cakes that leaves Cooke’s Finest Inc when we are not delivering them.