FAQ

1. Company Policies & Procedures

Cooke’s Finest Inc caters to customers with diverse backgrounds and lifestyles. It is our goal to make the process of placing an order easy and convenient for you. In order to provide you with exceptional service and deliver the best freshly baked products, please review our Customer Service policy listed below.

Pick-Up Orders
All orders made are available for pick up at our Bakery location #66 Turquoise Ave Rock Dundo Park Cave Hill St. Michael Sunday to Thursday 9:00am to 5:00pm or Cooke’s Finest Café 1st Floor Norman Centre Bridgetown St. Michael Monday to Saturday 10:00am to 5:00pm on the date of your collection. Since most of our baking is to order we require 3 to 5 Days notice for all Birthday Cakes of Special orders. (Does not include Wedding or Complex Cakes)

Advance Orders
We are delighted to fulfill any advance orders. We take advance orders up to 3 months in advance when you need to plan for your perfect event. We do require that payment be made in full for all advance orders 1 month prior to date of the event.

Special Orders
Special orders can take on many different forms and this is an opportunity for our Team to put our love for creativity and pastry design skills to work.  We want to be sure your special order of choice is available and we require 5 days advance notice. Other examples of special orders would be dietary restrictions, custom flavors, or custom designs.

Sweetness of Fresh
Cooke’s Finest Inc products are all freshly baked with the finest natural ingredients and contain very little preservatives. However, if you find yourself in the unique situation of taking home some untouched baked goods or are gifting our desserts, we suggest that for optimal flavor and quality, our baked goods be consumed within 2 to 4 days of purchase(depending on the product) if refrigerated or within 24 hours at room temperature.

Cooke’s Finest Loyalty Rewards Card (Customer Rewards)
As a part of our hospitality and a benefit to our loyal customers, Cooke’s Finest Inc offers our Loyalty Rewards Card. When you stop in and purchase any Products, you will receive a Loyalty Reward Card. Be sure to have your Loyalty Rewards Card or the Mobile number that is associated entered every time you visit with a purchase. 250 Points $10 Reward, 600 Points $30 Reward, 800 Points $50 Reward.

Wholesale Pricing
Cooke’s Finest Inc is capable and interested in providing our products to a host of wholesale commercial clients. For those interested parties we are happy to provide our wholesale price list and will make special arrangements for pricing due to volume. Please contact us by phone(1246-5710668) or email (info@cookesfinest.com) if you are interested in our wholesale price list.

2. Returns & Refunds Policy

At Cooke’s Finest Inc, we take pride in our products goods. If you are unsatisfied with your product, we require that you please return your product good to us within 24 hours of receiving it. All refunds given will be processed in the method that was provided or if the customer decides on in-store credit to be used at a future date.

*We must receive the product back in order for a full refund to be received via in-store credit.


Cancellation Policy:

Cooke’s Finest Inc requires a 48 hour notice to cancel an order. A 75% refund will be given and refunded to the credit card used or put on a gift card for in-store credit. NO CASH REFUNDS WILL BE GIVEN. Cooke’s Finest Inc retains 25% of the order price for transaction fees in processing orders and refunds, ingredients ordered and prep-work done for orders placed. Failure to receive a 48 hour notice for cancellation will result in no refund given. The 48 hour notice is from the TIME AND DAY of pick-up or delivery requested. This does not include Wedding or Complex Cakes. (See Cake Policy below).

Product that is not picked up at the day and time the customer selected, will not be refunded or be put on in-store credit.


Order Policy:

We require that all orders must be paid in full at the time they are placed: on our website or 50% in-store.

We require 3 to 5 Days notice on all cakes. For Wedding and complex cakes we require 3 Weeks to 2 Months notice.


Cake Policy:

Cake tasting deposits are non-refundable.

All Wedding or Complex cakes must be cancelled one week in advance to receive a full refund (Pending that special items or products were not imported) Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund. NO CASH REFUNDS ARE GIVEN.

There will be a $20.00 fee to any changes made to cake orders within 24 hours.

We are not responsible for any damages done to cakes that leaves Cooke’s Finest Inc when we are not delivering them.

3. Privacy Policy

ONLINE PRIVACY POLICY AGREEMENT

Cooke’s Finest Inc is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Cooke’s Finest Inc, and thus it shall govern any and all data collection and usage thereof. Through the use of www.cookesfinest.com you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

Cooke’s Finest Inc may also have the occasion to collect anonymous demographic information that may not be unique to you and may even gather additional or other personal and/or non-personal information, such as age, gender, household income, political affiliation, race and religion, at a later time.

It is even possible that we may gather information about your computer hardware and/or software. Such collected information may include, but may not be limited to, your IP address, browser type, domain name, access time and various website addresses. The gathering and use of this information may be utilized for maintaining the quality of service we provide, as well as providing overall general statistics related to the use of our website and others.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

Cooke’s Finest Inc may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information meant to inform you of other possible products and/or services that may be available to you from www.cookesfinest.com. Cooke’s Finest Inc may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or possible new services that are offered or may be offered.

Cooke’s Finest Inc does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Cooke’s Finest Inc may deem it necessary to follow websites and/or pages that their users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

Cooke’s Finest Inc may disclose your personal information, without prior notice to you, only if required to do so pursuant to applicable laws and/or in a good faith belief that such action is deemed necessary or required to:

  • Conform to decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Cooke’s Finest Inc and/or its website;
  • Safeguard and/or preserve all the rights and/or property of Cooke’s Finest Inc; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of www.bakeryonmain.com and/or the general public.

Facebook Conversion Tracking Pixel

Cooke’s Finest Inc utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of potential customers after they are redirected to Cooke’s Finest Inc by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and Cooke’s Finest Inc to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

Only users over 13 years of age may give their permission. If you are younger than this age, please consult your legal guardians. Please click the link if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences/.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to info@cookesfinest.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. Cooke’s Finest Inc does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Cooke’s Finest Inc shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Changes to Privacy Policy Agreement

Cooke’s Finest Inc reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at www.cookesfinest.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Cooke’s Finest Inc decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: info@cookesfinest.com
Telephone Number: 246-571-0668
Mailing Address:
Cooke’s Finest Inc

#66 Turquoise Ave
Rock Dundo Park
Cave Hill
St. Michael
Barbados

4. Delivery and Fulfillment Policy

Cooke’s Finest Inc products are handcrafted fresh & made to order, so same day shipping is currently not available.

Cooke’s Finest Inc products (Whole Cakes) from our Bakery are available for island wide delivery except, for our Café products. Information for our Café delivery and delivery routes can be found online at https://www.cookesfinestcafe.com/ . We will deliver your order ourselves on the date that you specify.  For instore or bakery pick up, that option is available when you book your order. For Bakery Pick up Sunday to Thursday 9:00am to 5pm, and for Café Pick up Monday to Saturday 9:00am to 5:00pm.

Cooke’s Finest Inc is not responsible for delays due to weather, mechanical error, strikes, natural disasters, terrorism safety control, or inaccurate shipping information and theft at customers’ location after delivery.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been sent for delivery, the address can be altered.

There are no returns, modifications, or cancellations allowed on any orders once it has shipped.

5. Allergy Policy

We know that not everyone can enjoy our full range of product offerings due to possible food allergies. This page will provide you with some additional information regarding possible allergen contamination and ingredients used in the production of our standard products, based on product information provided by our approved food manufacturers. This page does not include allergen information about limited time offers, test products, or regional items as ingredients vary.

Cooke’s Fines Inc products are made fresh with little to no added preservatives. (Our toppings may contain some preservatives). Please enjoy immediately, or refrigerate within 1 to 2 hours to ensure quality. Cooke’s Fines Inc products are typically made with a combination of (flour, sugar, sour cream, yogurt, cream cheese, mascarpone cheese, whipped topping, coco powder, carrots, walnuts, pecan nuts, soybean oil, velvo kris, margarine, butter, chocolate & vanilla frosting, whole milk, baking soda, baking powder). Alcohol combination of (vodka, white rum, brown rum, coconut rum, baileys, rum cream, Hennessey and liqueurs). Topping combination of (strawberry, blueberry, kiwi, raspberry, black berry, cherry other seasonal fruit. If you have allergies to any fruits, we recommend that you review the ingredients posted on our product pages. Or check with one of our team members.

Allergen warning: Cooke’s Finest Inc products contain, or may have come in contact with, tree nuts (almonds, hazelnuts, coconuts, and pistachios), peanuts, wheat, eggs, wheat, milk, and soy. We cannot promise that a gift will not have come in contact with nuts, nut oil, or another allergen. We recommend that you take the necessary precautions based on any related allergies.

Nuts

Our stores produce products that contain nuts including almonds, pistachios, coconuts, and hazelnuts. Some other toppings may be processed in a facility that process other tree nuts, as well as peanuts.

Milk And Soy

Many of our toppings including our semi-sweet and white chocolate contain soy and milk. We also sell products containing yogurt, and our stores use equipment that may have come in contact with soy and milk products. We recommend that you take the necessary precautions based on any food allergies, and ask our Team about any possible equipment exposure to soy and milk.

Gluten

Some of our toppings, cookies and crumbles may have gluten-containing ingredients (wheat, barley, rye). Further some toppings may be processed in a facility that process wheat, barley, or rye or some combination thereof. Therefore, products are not certified gluten-free and amounts of gluten and wheat may be present. Again, we recommend you take the necessary precautions based on any food allergies.

Egg

Some of our products and toppings have been manufactured in a facility that may also manufacture products containing egg based products. In addition, our cookies, cheesecake and toppings may contain eggs.

Important Safety Warning

Some products are made with skewers that may have sharp points. Carefully remove fruit with utensil and dispose of skewers immediately. Keep skewers away from small children. Containers are intended for display only and are not toys to be played with by children.